Our alarms are built using RF 433/868 MHz, and Tuya-certified Wi-Fi and Zigbee modules, designed for seamless integration with Tuya's ecosystem. and However, if you require a different communication protocol, such as Matter , Bluetooth mesh protocol, we can offer customization options. We are capable of integrating RF communication into our devices to meet your specific requirements. For LoRa, please note that it typically requires a LoRa gateway or base station for communication, so integrating LoRa into your system would require additional infrastructure. We can discuss the feasibility of integrating LoRa or other protocols, but it may involve additional development time and certification to ensure the solution is reliable and compliant with your technical needs.
FAQs for Various Customers
Our FAQs cover key topics for smart home brands, contractors, wholesalers, and retailers. Learn about features, certifications, smart integration, and customization to find the right security solutions for your needs.
Yes. As an OEM/ODM manufacturer, we have the capacity to develop new security device designs from concept to production. We collaborate closely with clients throughout design, prototyping, and testing. Custom projects may require a minimum order of around 6,000 units.
We do not provide custom-developed firmware, but we offer full support for customization through the Tuya platform. If you use the Tuya-based firmware, the Tuya Developer Platform provides all the tools you need for further development, including custom firmware and mobile app integration. This allows you to tailor the functionality and design of the devices to fit your specific requirements, while leveraging the reliable and secure Tuya ecosystem for integration.
Yes, we can develop multi-function devices. For instance, we offer combined smoke and CO alarms. If you need additional features, our engineering team can evaluate the feasibility and work on a custom design if justified by the project scope and volume.
Yes, we offer full branding customization, including logos and aesthetic changes. You can select from options like laser engraving or silk-screen printing. We ensure the product aligns with your brand’s identity. MOQ for logo branding is typically around 500 units.
Yes, we offer OEM packaging services, including custom box design and branded user manuals. Custom packaging typically requires a MOQ of around 1,000 units to cover printing setup costs.
MOQ depends on the level of customization. For logo branding, it’s usually around 500-1,000 units. For fully customized devices, an MOQ of around 6,000 units is required for cost-effectiveness.
Yes, we offer industrial design services to help create unique, customized appearances for your products. Design customization typically comes with higher volume requirements.
Our products are certified to meet relevant safety standards. For example, smoke detectors are EN 14604 certified for Europe, and CO detectors meet EN 50291 standards. Additionally, devices have CE and RoHS approvals for Europe and FCC certification for the US.
Our current products are certified for European and international standards. We do not stock UL-listed models but can pursue additional certifications for specific projects if the business case supports it.
Yes, we provide all necessary documentation for certifications and compliance, including certificates, test reports, and quality control documents.
We follow strict quality control standards and are ISO 9001 certified. Every unit undergoes 100% testing of critical functions, including sensor and siren tests, to ensure reliability and compliance with industry standards.
The MOQ for standard products is as low as 50-100 units. For customized orders, MOQs typically range from 500-1,000 units for simple branding, and around 6,000 units for fully custom designs.
For standard products, lead time is typically 2-4 weeks. Customized orders may take longer, depending on the scope of customization and software development. please contact alisa@airuize.com for project inquiry.
Yes, samples are available for evaluation. We offer a quick and straightforward process to request sample units.
Standard payment terms for international B2B orders are 30% deposit and 70% before shipment. We accept bank wire transfers as the primary payment method.
For bulk orders, we offer flexible shipping options based on your specific needs and budget. Typically, we provide both air freight and sea freight options:
Air Freight: Ideal for faster delivery, usually taking between 5-7 days depending on the destination. This is best for time-sensitive orders but comes at a higher cost.
Sea Freight: A cost-effective solution for larger orders, with typical delivery times ranging from 15-45 days, depending on the shipping route and the destination port.
We can assist with EXW, FOB, or CIF delivery terms, where you can either arrange your own freight or have us handle shipping. We ensure all products are securely packed to minimize damage during transit and provide all necessary shipping documents (invoices, packing lists, certificates) to ensure smooth customs clearance.
Once shipped, we keep you informed of the tracking details and work closely with our logistics partners to ensure your products arrive on time and in good condition. We aim to provide the most efficient and cost-effective shipping solution for your business.
We offer a standard 1 year warranty on all security products, covering defects in materials or workmanship. This warranty reflects our confidence in the product’s quality.
At Ariza, we prioritize customer satisfaction and stand behind the quality of our products. In the rare case that you encounter defective units, our process is simple and efficient to minimize disruption to your business.
If you receive a defective unit, all we require is that you provide photos or videos of the defect. This helps us quickly assess the issue and determine whether the defect is covered under our standard 1 year warranty. Once the issue is verified, we will arrange for free replacements to be sent to you. We aim to handle this process as smoothly and promptly as possible to ensure that your operations continue without delay.
This approach is designed to be hassle-free and ensures that any defects are quickly addressed with minimal effort from your side. By requesting photographic or video evidence, we can expedite the verification process, allowing us to confirm the nature of the defect and act swiftly. We want to ensure that our clients receive the support they need without unnecessary delays, helping you maintain trust in our products and services.
Additionally, if you experience multiple issues or encounter any specific technical challenges, our dedicated support team is available to provide further assistance, troubleshoot, and ensure the solution is in line with your expectations. Our goal is to provide a seamless and reliable after-sales service that helps maintain long-term partnerships.
At Ariza, we are committed to providing exceptional technical support and after-sales services to ensure the smooth integration and performance of our products. For B2B clients, we offer a dedicated point of contact—your assigned account manager—who will work directly with our engineering team to support your project needs.
Whether it's for integration assistance, troubleshooting, or custom solutions, your account manager will ensure you receive fast and effective support. Our engineers are always available to assist with any technical inquiries, ensuring your team gets the help they need promptly.
Additionally, we provide ongoing after-sales support to address any questions or issues that may arise during the product lifecycle. From installation guidance to handling any technical issues post-deployment, we are here to ensure the success of your project. Our goal is to build a strong, long-term partnership by offering seamless communication and quick resolution for any technical challenges.
While we do not provide direct firmware updates or software maintenance ourselves, we offer guidance and assistance to ensure your devices remain up to date. Since our devices use Tuya-based firmware, you can access all relevant firmware updates and maintenance information directly through the Tuya Developer Platform. Tuya's official website provides comprehensive resources, including firmware updates, security patches, and detailed guidance for software management.
If you encounter any issues or need help navigating these resources, our team is here to offer support and guidance to ensure that your devices continue to perform optimally and stay current with the latest updates.
Merchants
Security Products FAQ
We offer smoke detectors, CO alarms, door/window sensors, and water leak detectors designed for reliability and integration. Find answers on features, certifications, smart home compatibility, and installation to choose the right solution.
Our products support a range of common wireless protocols, including Wi-Fi and Zigbee. Smoke detectors are available in Wi-Fi and RF (433 MHz/868 MHz) interconnect models, with some offering both. Carbon monoxide (CO) alarms are available in both Wi-Fi and Zigbee versions. Our door/window sensors come in Wi-Fi, Zigbee, and we also offer a wireless option for direct alarm panel integration. Our water leak detectors are available in Tuya Wi-Fi versions. This multi-protocol support ensures compatibility with a wide variety of ecosystems, giving you flexibility to choose the best fit for your system.
Yes, we can customize products to support alternative communication protocols such as Z-Wave or LoRa. This is part of our customization service, and we can swap in a different wireless module and firmware, depending on your requirements. There may be some lead time for development and certification, but we are flexible and will work with you to meet your protocol needs.
Our Zigbee-enabled devices are Zigbee 3.0 compliant and designed to integrate with most Zigbee hubs that support the standard. However, it is important to note that Tuya Zigbee devices are optimized for integration with Tuya’s ecosystem and may not be fully compatible with all third-party hubs, such as SmartThings, as they might have different integration requirements. While our devices support the Zigbee 3.0 protocol, seamless integration with third-party hubs like SmartThings cannot always be guaranteed.
Yes, our Wi-Fi devices work with any 2.4GHz Wi-Fi network. They connect via the Tuya Smart IoT platform using standard provisioning methods like SmartConfig/EZ or AP mode. Once connected, the devices communicate securely to the cloud over encrypted MQTT/HTTPS protocols.
Currently, we focus on Wi-Fi, Zigbee, and sub-GHz RF, which cover most of our clients' needs. While we don't have Z-Wave or Matter models right now, we are monitoring these emerging standards and can develop customized solutions for them if required for specific projects.
We do not provide an API or SDK directly. However, Tuya, the platform we use for our devices, offers comprehensive developer tools, including an API and SDK, for integrating and building applications with Tuya-based devices. You can leverage the Tuya Developer Platform to access all necessary resources for application development, allowing you to customize functionality and integrate our devices seamlessly into your own platform.
Yes, our devices can be integrated with BMS and alarm panels. They support real-time data transmission via API or local integration protocols like Modbus or BACnet. We also offer compatibility with existing alarm panels, including those that work with 433 MHz RF sensors or NO/NC contacts.
Our smoke detectors and carbon monoxide detectors are not compatible with voice assistants like Amazon Alexa or Google Home. This is due to the specific algorithm we use to minimize standby power consumption. These devices only "wake up" when smoke or toxic gases are detected, so voice assistant integration is not feasible. However, other products like door/window sensors are fully compatible with voice assistants and can be integrated into ecosystems such as Amazon Alexa, Google Home, and other smart home platforms.
Our devices integrate seamlessly with the Tuya IoT Cloud platform. If you are using the Tuya ecosystem, integration is plug-and-play. We also offer open integration tools, including cloud-to-cloud API and SDK access for real-time data and event forwarding (e.g., smoke alarm triggers). Devices can also be integrated locally via Zigbee or RF protocols, depending on your platform's architecture.
Both our smoke detectors and carbon monoxide (CO) detectors are battery-powered and designed for long-lasting performance. They use built-in lithium batteries that can support up to 10 years of use. This wireless design allows for easy installation without the need for a wired power supply, making them ideal for both new installations and retrofitting in existing homes or buildings.
Currently, our devices do not support interconnection or linking to work together as a unified system. Each alarm and sensor operates independently. However, we are continuously improving our product offerings, and interconnectivity may be considered in future updates. For now, each device functions effectively on its own, providing reliable detection and alerts.
The battery life varies depending on the device:
Smoke alarms and carbon monoxide (CO) alarms are available in 3-year and 10-year versions, with 10-year versions using a built-in lithium battery that is designed to last for the full life of the unit.
Door/window sensors, water leak detectors, and glass break detectors typically have a battery life of around 1 year.
Maintenance requirements are minimal. For smoke alarms and CO alarms, we recommend performing a monthly test using the test button to verify proper operation. For door/window sensors and water leak detectors, you should check the batteries periodically and replace them when needed, usually around the 1-year mark. Low battery warnings will be provided through sound alerts or app notifications, ensuring timely maintenance.
No, our devices are factory-calibrated and require no routine calibration. Simple maintenance includes pressing the test button monthly to ensure functionality. The devices are designed to be maintenance-free, reducing the need for technician visits.
Our sensors incorporate advanced technologies and algorithms to minimize false alarms and enhance detection accuracy:
Smoke detectors utilize dual infrared (IR) LEDs for smoke detection along with a single IR receiver. This setup allows the sensor to detect smoke from different angles, while the chip analysis processes the data to ensure that only significant smoke concentrations trigger the alarm, reducing false alarms caused by steam, cooking smoke, or other non-fire events.
Carbon monoxide (CO) detectors employ electrochemical sensors, which are highly specific to carbon monoxide gas. These sensors detect even low levels of CO, ensuring that the alarm is triggered only in the presence of toxic gas, while minimizing false alarms caused by other gases.
Door/window sensors use a magnetic detection system, triggering an alarm only when the magnet and the main unit are separated, ensuring alerts are given only when the door or window is actually opened.
Water leak detectors feature an automatic short-circuiting mechanism that is triggered when the sensor comes into contact with water, ensuring an alarm is activated only when a sustained water leak is detected.
These technologies work together to provide reliable and accurate detection, minimizing unnecessary alarms while ensuring your safety.
Data security is a priority for us. Communication between devices, the hub/app, and the cloud is encrypted using AES128 and TLS/HTTPS. Devices have unique authentication processes to prevent unauthorized access. Tuya’s platform is GDPR-compliant and uses secure data storage practices.
Yes, our platform is fully compliant with GDPR, ISO 27001, and CCPA. Data collected by devices is securely stored, with user consent respected. You can also manage data deletion as needed.