A: Yes, Tuya provides OTA (Over-the-Air) firmware updates. Updates can be executed remotely via the Tuya Smart Life app or your customized app integrated with Tuya SDK. here is the link:https://support.tuya.com/en/help/_detail/Kdavnti0x47ks

A: Absolutely. Using the Tuya SDK, you can fully customize your app’s interface, branding, functionalities, and user experience to align precisely with your market needs.

A: Tuya's standard cloud service has flexible pricing plans depending on device quantity and features. Basic cloud access typically does not incur significant costs, but additional services or higher device counts may require tailored pricing from Tuya.

A: Yes, Tuya IoT platform ensures end-to-end AES encryption and strict data protection protocols, fully compliant with GDPR standards in Europe, providing secure data storage and transmission.

A: Typically, significant changes to product dimensions, internal electronics, sensors, or wireless modules require re-certification. Minor adjustments, such as branding or color, generally do not.

A: Yes, all Tuya modules integrated into our devices already hold CE and RED certifications for seamless European market access.

A: Our certification covers extensive EMC testing, battery safety tests, reliability tests such as aging, humidity resistance, temperature cycling, and vibration testing, ensuring product durability and compliance.

A: Yes, we can supply complete EN14604, EN50291, CE, and RED certificates, along with detailed test reports to support your regulatory filings and market entry processes.

A: Yes, we offer comprehensive technical documentation upon request, including our RF communication protocols (FSK modulation at 433/868 MHz), detailed interface specifications, command sets, and API guidelines. Our documentation is designed to facilitate efficient integration by your engineering team.

A: For optimal system stability, we recommend interconnecting up to 20 RF wireless alarms. Our alarms utilize built-in anti-interference metal shielding, advanced RF signal filtering, and sophisticated anti-collision algorithms to effectively mitigate interference, ensuring reliable communication even in complex environments.

A: We typically do not recommend integrating battery-powered wireless smoke alarms directly with smart home platforms like Alexa or Google Home, as maintaining continuous WiFi connectivity significantly shortens battery life. Instead, for smart home integration scenarios, we recommend AC-powered alarms or using dedicated smart gateways compatible with Zigbee, Bluetooth, or other low-power protocols to balance connectivity needs and battery efficiency.

A: For large-scale deployments or buildings with complex structures, we provide dedicated RF repeaters and professional guidance for RF signal amplification. These solutions effectively extend communication coverage, ensuring consistent, stable, and reliable alarm performance across extensive installation areas.

A: Yes, our Tuya-based devices support remote diagnostics and provide detailed logs through the Tuya cloud, facilitating quick identification and resolution of technical issues.

A: Our alarms are designed to be maintenance-free during the battery lifetime. However, we recommend periodic self-testing through the built-in test button or Tuya app to ensure long-term performance.

A: For customized OEM/ODM projects, we provide dedicated engineering support, feasibility studies, detailed technical evaluations, and assistance throughout the entire product lifecycle.